24x7x365 monitoring of network is provided by us to ensure an outage free network for our esteemed customer. Well trained teams are assigned the responsibility of monitoring the network health so that factors leading to deficient services are identified well in time and corrective measures are triggered through the handling agencies.
The critical alarms being, Low Voltage, Rectifier Failure, Site On Backup, LFL, High Temp and Site Down however and the team triggers relevant alerts to the technicians of the handling OMEs. There is a well defined escalation matrix for the alarms if there is no resolution and the follow up continues till closure of fault.
A compiled report is shared with customer wherein the details of fault along with the RCA is submitted on a daily basis.
Salient features:
- Round the clock monitoring of alarms
- Triggering alerts for attending the alarms and escalation as per the predefined matrix
- Managing trouble ticket
- Factoring RCA as reported from the field
- Verification of reported faults from respective officials of client
- Submission of daily reports with analysis of faults/outages